Welcome to Sports Skateboard Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Below you’ll find answers to our most common questions from skateboarders, roller skaters, and scooter riders worldwide.
About Our Products
Q: What types of products do you specialize in?
A: We specialize in high-quality action sports equipment including inline skates, roller skates, skateboards, longboards, scooters, and all the necessary accessories like bearings, wheels, protective gear, and maintenance tools.
Q: Are your products suitable for beginners?
A: Absolutely! We carry products for all skill levels from beginner to professional. Our complete skateboards, cruiser boards, and kids’ models are perfect for those just starting out, while our aggressive skates and pro models satisfy experienced riders.
Q: How do I choose the right size skateboard/longboard?
A: Board size depends on your height, shoe size, and riding style. Generally:
- Skateboards: 7.5″-8.0″ width for street/skatepark, 8.0″-8.5″ for cruising
- Longboards: 32″-42″ length depending on riding style (shorter for tricks, longer for cruising/downhill)
Q: What’s the difference between your aggressive skates and freestyle skates?
A: Aggressive skates are built for grinding and park skating with a focus on durability and stability, while freestyle skates are designed for technical flatground tricks and slalom with more flexibility and responsiveness.
Ordering & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Q: Is my payment information secure?
A: Yes! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Q: Do you offer discounts or sales?
A: Yes! We frequently run promotions with 20-40% off select items. Sign up for our newsletter to stay updated on current sales and exclusive offers.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you contact us within 1 hour of placing your order, we may be able to make changes. Email us immediately at [email protected] with your order number.
Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide, excluding some remote areas and parts of Asia. During checkout, you can enter your address to confirm availability.
Q: What are my shipping options?
A: We offer two shipping methods:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 days after processing)
- Free Shipping: Orders over $50 via EMS (15-25 days after processing)
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through your account on our website.
Q: What if my package is lost or damaged during shipping?
A: Contact us immediately at [email protected] with your order number and details. We’ll work with the carrier to resolve the issue and arrange replacements if needed.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 15 days of delivery for unused, undamaged items in original packaging. Some exclusions apply (see our full Returns Policy).
Q: How do I initiate a return or exchange?
A: Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5 business days. It may take additional time for your bank to post the credit.
Q: Can I exchange an item for a different size/color?
A: Yes! Contact us within the return period to arrange an exchange. You’ll need to return the original item first, then place a new order for the replacement.
Account & Technical Issues
Q: How do I create an account?
A: Click “Register” at the top of any page and enter your details. Having an account lets you track orders, save favorites, and check out faster.
Q: I forgot my password. What should I do?
A: Click “Lost your password?” on the login page and enter your email address. You’ll receive instructions to reset your password.
Q: How do I update my account information?
A: Log in to your account and click “Account Details” to update your personal information, password, or newsletter preferences.
Q: The website isn’t working properly on my device. What can I do?
A: Try clearing your browser cache or using a different browser. If issues persist, email us at [email protected] with details about the problem and your device/browser.
Still Have Questions?
If you didn’t find the answer you need, our customer service team is happy to help! Contact us at:
Email: [email protected]
Phone: [Your Phone Number]
Address: 2075 Hott Street, Oklahoma City, US 73109
We typically respond within 24 hours on business days.